By Chuck Bird, Senior Vice President, Engineering
At Numed, equipment service is a standard part of our Premium Full Service, Interim Lease, and Equipment Rental offerings. Whether you're leasing or opting for our turnkey solution, we understand that when it comes to equipment maintenance, both customer and patient care are of utmost importance. That’s why we’re committed to providing not just excellent service, but also long-term partnerships built on trust. Our goal is simple: maximize equipment uptime while keeping costs budget-friendly. Whether it’s servicing a single machine or multiple systems in a department, we focus on delivering solutions that keep you running smoothly, with highly skilled engineers ready to assist every step of the way.
Ensuring the Best Team for the Job
How do we ensure that every system we service is handled by the right person? It all starts with quality. Numed is ISO 9001:2016 certified, and we strictly follow the procedures outlined in our Quality Management System. We never dispatch an engineer who doesn’t meet our standards or lacks documented competency for the equipment they’re handling. This approach guarantees a highly trained engineer will be there to get you up and running in no time, ensuring satisfaction for both you and your patients.
Response Time You Can Count On
We know that time is of the essence when equipment goes down, and that’s why Numed tailors response times to fit your specific needs. Every minute counts, and we track every service call from the moment it’s placed with our in-house Service Desk until it’s resolved. We prioritize fast, efficient service, so you can get back to what matters most—caring for your patients and maintaining smooth operations.
Advanced Remote Monitoring for Peace of Mind
At Numed, we’re always looking for ways to stay ahead of potential issues. Our remote monitoring capabilities cover a wide range of modalities, allowing us to detect problems before they lead to downtime. For example, our real-time magnet monitoring helps catch issues like failing parts, enabling our engineers to arrive with the right solution the first time. With the rising costs of helium, our real-time alerts for critical components—such as chillers, cold heads, and compressors—help prevent catastrophic events like a quench, saving you time, money, and stress.
Whether you're taking advantage of our Premium Full Service, Interim Lease, or Equipment Rental, Numed ensures that your systems are in expert hands. Our commitment to quality, efficiency, and proactive care means you can trust us to keep your equipment performing at its best, every step of the way.