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Numed is not just another service we’re contracting, but truly a partnership to help us grow our organization. We’ve seen our volumes grow extensively since we began working with Numed. Our MRI services have nearly doubled and we’ve seen a big improvement in not only the number of ultrasounds we’re performing, but the quality as well. Their level of patient care is the highest quality and the techs are well trained.
Numed is driven to make sure they take care of the customer—I know they’ve taken care of us. Quality of service has been better than when the OEM was actually servicing the equipment, from the standpoint of response time. With Numed, if we have a problem, I get an answer back within minutes. A lot of times, they can do work remotely and/or give directions to our technologists who make corrective actions to get it up and running. If it’s a large issue, they dispatch somebody over here to rectify it. They’re more proactive than reactive.